Help center/Troubleshooting
Troubleshooting
Missing emails, sign-in codes, and links that do not work.
#A person did not get the email
Ask them to check their spam folder. Then open the request, find the person, and click "Copy link". Send them that personal link yourself, for example in a chat.
#My sign-in code did not arrive
Check your spam folder, and wait a minute. A code works for 10 minutes. After that, ask for a new one on the sign-in page.
#My AI did not give me a link
Paste the AllBack prompt into a new chat, and ask again. If your AI answers with a block of text instead of a link, copy it into the box on New request. AllBack makes the form from it.
#The link says it has a small mistake
Copy the message on the page back to your AI, and say "Fix the link". It sends you a new one.
#I still need help
Write to hello@allback.ai. A person from our team answers, usually the same day.