Help center/Reminders and emails
Reminders and emails
When reminders go out, and who sends the emails.
#When do reminders go out?
Only to people who are not done. With a due date: 3 days before, 1 day before, and on the due day. Without a due date: 3 days and 7 days after the invite. Each reminder goes out at 09:00 in your time zone. In Settings, you can change the time, the time zone, and the plan, and see the date and time of each planned reminder. You can also turn reminders off.
#Can I send a reminder now?
Yes. Ask your AI to remind them, with a short note if you want. Nobody gets two reminders within 12 hours.
#Can people stop the reminders?
Yes. Every email has a link to stop reminders, and a link to report the form.
#Who sends the emails?
AllBack sends them for you. Replies go to your email. On the Business plan, the emails come from your own domain.
#Can emails come from my own domain?
Yes, on Business. Invites, reminders, and receipts then come from an address like forms@mail.yourcompany.com, with the name that you pick. Go to Settings, type the address under Emails from your own domain, and add the 3 DNS records that it shows at your DNS provider. We check them on our own, usually within an hour. Until the domain is verified, emails come from AllBack. Replies still go to the person who sent the request. Sign-in codes always come from AllBack. Use a subdomain only for these emails, like mail.yourcompany.com, so your other emails are not affected.
#Can forms use my own domain?
Yes, on Pro and Business. Links then look like forms.yourcompany.com/r/… instead of allback.app. Go to Settings, type your subdomain under Custom domain, and add the one CNAME record that it shows at your DNS provider. It usually works within minutes. Links that you sent before keep working: they move to your domain.
#Can I pick my own allback.app subdomain?
Yes, on every plan. Go to Settings, and type a new name under Subdomain, for example yourcompany.allback.app. Every request and form uses it. Links that you sent before keep working: they move to the new subdomain. Nobody else can take your old subdomain.